Shipping policy

1. Processing Before Dispatch

Following successful payment confirmation, orders are ordinarily prepared within 2–4 business days. Processing may take as many as 5 business days during holidays, promotional events, unusually heavy order volume, or similar peak periods. Processing time does not include carrier transit time.

2. Standard Delivery Estimate

Standard shipments to supported destinations in the United States generally take 10–15 business days in transit after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier operations, customs where applicable, weather, seasonal demand, and other transportation conditions may affect timing.

3. Shipping Charges

Available delivery methods and their charges are calculated and shown at checkout before payment, allowing you to review the cost before placing the order.

4. Fulfillment Location

Depending on destination, product location, and stock availability, fulfillment may occur through our facilities or assigned fulfillment partners. The shipping origin can therefore be different from the company's registered address.

5. Tracking

After dispatch, available tracking details are normally sent by email or made available through the applicable order-tracking method. Carrier systems may need a reasonable period to display the first scan.

6. Delays

If tracking remains unchanged for an extended period or a parcel appears unusually delayed, email service@qevrux.com with your order number. We will review the available information and, when appropriate, work with the carrier or fulfillment provider on a reasonable next step.

7. Lost or Missing Parcels

For a shipment that appears lost, provide the order number and any tracking details. If tracking says “Delivered” but the parcel is missing, first check the mailbox, delivery area, reception desk, carrier notices, household members, and neighbors. Contact us if it still cannot be found.

8. Address Accuracy

You are responsible for entering complete and correct shipping details at checkout. Report an error promptly. An address change cannot be guaranteed after fulfillment or transport has begun.

9. Split Deliveries

Inventory location or availability may require a single order to be sent in multiple parcels. Separate tracking details may be issued for each shipment.