FAQ

Frequently Asked Questions

Who runs qevrux?

qevrux is owned and operated by Zibo Qianrun Health Technology Co., Ltd., registered at Room 216, No. 1069 Hongda Road, Fenghuang Town, Linzi District, Zibo, Shandong, China.

When will my order be processed?

Processing ordinarily takes 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, it can take up to 5 business days.

What is the standard transit estimate?

Standard delivery to supported U.S. destinations is generally estimated at 10–15 business days after dispatch.

How are delivery charges determined?

Available methods and charges are calculated and displayed at checkout before payment.

Where will my parcel originate?

Orders may leave our facilities or a designated fulfillment partner depending on destination, inventory location, and availability. The dispatch point can differ from the registered address.

Will tracking be available?

Available tracking is normally provided by email or through the relevant order-tracking method after dispatch.

What if tracking is delayed or my parcel is missing?

If tracking does not update for an extended time, the shipment seems lost, or a delivery-confirmed parcel cannot be found after reasonable checks, email service@qevrux.com with your order number.

How long is the return window?

Qualifying products may be returned within 30 calendar days after confirmed delivery.

How do I ask for a return?

Email us with the order number, the item involved, the reason, and relevant photographs or video. Do not send the item to the registered address unless support specifically directs you there.

Who covers return shipping?

Customers generally cover shipping for preference-based returns. For product or fulfillment problems involving damage, defect, incorrect or missing goods, or a material description discrepancy, we will provide an appropriate solution without passing on extra costs caused by the error.

When should I expect a refund?

Eligible refunds go to the original payment method and are generally processed within 5–10 business days after receipt and inspection of the approved return.

Can an order be canceled?

You may request cancellation promptly before fulfillment. Cancellation is not guaranteed once fulfillment starts, and no fee applies when cancellation succeeds before fulfillment.

What if an item arrives damaged or incorrect?

Send the order number and supporting images or video when appropriate. After review, we will provide a reasonable replacement, refund, or return solution according to the circumstances.